Write to [email protected]. One person reads that inbox, and messages that name a specific page and a specific figure get answered first.
Corrections
Corrections are the most useful thing you can send, and they take priority over everything else. If a rate, a terminal assignment or a schedule on this site no longer matches what the issuing authority publishes, we want to know today rather than at the next quarterly re-check.
To make a correction fast to act on, include:
- The page URL and the figure as it currently appears.
- What the issuing authority publishes instead, and where.
- The date you checked it.
We verify against the issuer before changing anything, then update the figure and its verification date.
Ports, airports and operators
If you work for a port authority, airport, transit agency or transportation operator and a page misstates how your service works, write in and it gets corrected. What we cannot do is remove an accurate figure because it is unflattering, or add a service to a comparison without a published rate to put in the table.
What we cannot help with
- Bookings, changes and refunds. Lot and Gate does not sell or operate any transportation, parking or accommodation. Contact the operator or your cruise line directly.
- Live schedule and delay questions. We publish documented figures, not real time status. The issuer’s own page will always be faster and more accurate.
- Trip planning for a specific booking. We cannot confirm what your particular cruise line requires on your particular sailing date.
Advertising and sponsorship
Off-site parking operators, shuttle companies and local businesses can find the terms on the advertise page. Sponsorship is labeled as sponsorship and never becomes an editorial recommendation, as set out in the editorial policy.